| |OCTOBER 201919include preventing the corrosion of steel pipe. We have installed monitoring stations to determine if the AC current from power lines is influencing our corrosion prevention systems. We monitor those levels remotely, without having to take the time to drive out to a site location to manually collect data, which can be time consuming and puts a strain on resources. Automated Natural Gas Meter Reading ­ Conducting routine meter readings is fundamental to how Washington Gas serves our customers. With automated meter reading, we can more efficiently collect information and avoid the extra step of physically accessing every individual meter. Work Assignments are Optimized in Real Time ­ Washington Gas launched Project Vision into production in January 2017. The transformational project touched all customer care and billing functions, including the scheduling and dispatch of work performed at the premises of customers. The scheduling system we deployed features real time optimization of work assignments. The solution also includes other benefits, such as integrating real-time updates that come from the field to perform intelligent schedule optimization. The speed with which the optimization works enables the instant reshuffling of a schedule to maintain customer commitments when tasks take longer than normal or provide for additional production when work is closed out more quickly. This enables Washington Gas to gain back these minutes, which can aggregate into hours of gained productivity from the same workforce each day.The role of our system operations teams and the critical functions they perform each day will always be essential to the reliability, productivity and safety of our daily operations. Our commitment to excellence and high-quality gas service throughout D.C. is a result of determination, hard work, and the resolve of our talented field operations organization. To ensure they perform their jobs time after time with optimal impact, we give them the tech tools and techniques to instill even more confidence in how they work and succeed out in the field. That's one of the critical ways that Washington Gas supports safety in our daily operations, improves the customer experience and delivers the benefits of natural gas. Our commitment to excellence and high-quality gas service throughout D.C. is a result of determination, hard work, and the resolve of our talented field operations organization
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