Technology and the growing demand for interoperability is continually shaping utility workforce management.

FREMONT, CA: Workforce management is a critical aspect of any industry. When it comes to utilities, workforce management grows even more essential due to the absolute number of people and businesses that are reliant on it. The improvements in technologies and data science are driving the utilities to function as an interconnected system harnessing multiple points of communication.

Traditionally, utilities have primarily focused on optimizing their service schedules. While this requirement was fueled by the high-volume and volatile conditions for mission-critical assets, modernized utility firms must center on collaboration and interaction. The improvements of existing technologies and the development of new ones will make it essential for the utilities to connect and harness various resources to enhance their real-time decision-making abilities.

Utilities are continually focusing on integrating their current and future workforce management systems with other systems like Asset Performance Management and Enterprise Asset Management, Project Management, and Mobile GIS. The combination of this system will facilitate the field workers with precise insights and information, thereby improving a worker's decision-making capability and, eventually, overall productivity.

Once the resources and services are integrated, the following step would be to produce a platform that can manage various devices and resources interoperability. Some utilities have many applications to address the cause. Every app addresses a particular type of work. However, utilities require to have a single platform that can encompass many views and expedite the utilities to manage the whole system holistically.

With the improvement in technology, utilities are seeking to transit towards an interconnected system, streamlining operations, and enhance workforce management capabilities.

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